Frequently Asked Questions

What is the Inhealthcare platform?

The Inhealthcare platform is a system that provides a range of digital health services, including remote patient monitoring and virtual wards. The flexibility of the system means that all your remote monitoring requirements can be fulfilled from our single platform, making things simpler for you and delivering you economies of scale as well as making it easier for patients to have one remote monitoring platform for multiple conditions.

Inhealthcare’s platform is registered as a Medical Device with the MHRA and is listed at the GOV.UK Digital Marketplace.

How does Inhealthcare’s platform enable remote patient monitoring?

Every pathway is different but the principle of remote patient monitoring is that it allows patients to be monitored and looked after safely at home by allowing health professionals to track their vital signs and act on any changes to their condition.

The patient takes and reports their vital sign readings, including oxygen levels, pulse rate and temperature, to the Inhealthcare platform on a regular basis. Inhealthcare sends the patient data to clinical systems to enable clinicians to view readings on a web-based dashboard. Alerts are created if thresholds are breached to enable clinicians to see which patients need intervention, supervision or support or who has not submitted their reports.

Patients are prompted for readings at regular intervals. An individual’s readings integrate with the GP record including SystmOne and EMIS Web using SNOMED codes, showing changes in their health and the amount of time spent on the virtual ward, and enabling the patient’s records to be automatically updated.

What medical conditions do Inhealthcare’s pathways include?

Our digital health technology supports vulnerable high-risk patients, including those in care homes, and patients living with long-term conditions such as diabetes, COPD and heart failure. It also supports patients with short-term conditions including IBS, gestational diabetes and, more recently, COVID-19.

In addition we have a range of nudge service and digital immunisation programmes.

Are Inhealthcare’s services digitally inclusive?

What is the Inhealthcare Toolkit?

The Inhealthcare Toolkit is programming technology that allows clinicians and their support team to create new pathways or tailor existing ones to meet their local requirements. It provides a simple set of building blocks for the rapid development and deployment of services for the NHS. The Inhealthcare Toolkit can be used by our customers to build digital services at a fraction of the time and cost of traditional software development methods.

Services developed with the Inhealthcare Toolkit can be deployed with a single click which allows users to easily test and evaluate the experience of clinicians and patients, and make improvements accordingly.

What reporting and analytics can Inhealthcare provide to the NHS?

Our reporting and analytics is industry leading. We recognise the enormous value for the NHS in data reporting and believe it is essential for delivering successful innovation at scale in health and social care.

We have built a ‘data lake’ to enable new views into the growing amounts of data generated by our remote patient monitoring services and created two views into the data lake – operational and strategic.

Which GP and hospital systems do your digital pathways integrate with?

Open standards and integration are central to what we do. We have open and published APIs for connecting to third party systems. Inhealthcare is a signatory of the TechUK Interoperability Charter.

Our integration is unparalleled with national GP and hospital systems, including GP Connect, MESH, SCI Store, NHS Spine, EMIS Web and SystmOne.

We have also developed the ability for patients to be able to login to the Inhealthcare Platform using their NHS login to allow for a seamless patient experience when using the service.

What accreditations does Inhealthcare have?

Inhealthcare are both ISO 27001 and ISO 9001 accredited.

We are also an NHS Digital accredited Spine Mini-Services Provider (SMSP) and have successfully completed NHS Digital’s Data Security and Protection Toolkit and Exceeded the Standards expected of providers.

We are DCB 0129 compliant and have integration with industry standards such as HL7 v2/v3/FHIR.